How to make a claim
STEP 1: You, or a dependant registers a claim.
Telephone: 0333 207 5563
9am – 5.30pm Monday to Friday (excluding public holidays)
To help us to continually improve our service and, in the interests of security, we may monitor and/or record your or your client’s communication with us.
Email: support@lifeprotectionplan.hsbc.co.uk
Write to us: HSBC Life (UK) Limited, PO Box 1053, St Albans, AL1 9QG
STEP 2: You will be contacted the next working day by a Personal Claims Adviser who will take the details over the phone. There are no lengthy claim forms to complete! You sign the consent form digitally.
STEP 3: We gather evidence and assess the claim against the policy Terms and Conditions. Your dedicated Personal Claims Adviser will always communicate our decision to you by phone. We use people, not paper.
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Click to view page: Customer claims stories
Read how HSBC Life has helped customers when it really matters