Making a claim
Adviser area– If you’re a customer please visit the customer section
A claims record to be proud of
We’re proud of our claims record and the levels or service we provide to advisers and their clients. Some of our highlights include:
In 2023*, HSBC Life paid out claims, accumulated across all its Life and Critical Illness products and distribution channels, of 97.5% of Life claims and 95.5% of Critical Illness claims.
We have been helping people protect their families for over 35 years**. During this time we have paid:
*Source: HSBC Life Claims data from 1st January to December 31st 2023. **Since HSBC Life (UK) Limited started doing business in 1988.
Our claims service
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Click to view page: How to make a claim
By email, by phone or in writing
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Click to view page: Our tele claims service
Find out more about our three simple steps
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Click to view page: Our SLAs
How long does it take us to pay out?
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Click to view page: Claims FAQs
Answers to the most frequently asked claims questions
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Click to view page: Customer claims stories
Discover how HSBC Life has helped customers when it really matters
Focussed resources
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Click to view page: Products
Find out more
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Click to view page: Grow your business
Find out more
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Click to view page: How to service clients
Find out more
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Click to view page: Why HSBC Life?
Find out more